Privacy Policy

1. Introduction

This Privacy Policy ("Policy") explains how CollabScale LLC ("CollabScale," "we," "our," or "us") collects, uses, discloses, and protects personal information when you use the Code Fluxr platform, websites, and related services (collectively, the "Service").

By accessing or using the Service, you consent to the practices described in this Policy. If you do not agree with this Policy, you must not use the Service.

2. Scope

This Policy applies to personal information we collect from:

• users who register for, access, or use the Service;
• visitors to our websites;
• individuals who communicate with us or otherwise interact with us in relation to Code Fluxr.

This Policy does not apply to third-party websites, services, or applications that you may access through the Service, or to information collected by third parties. Those are governed by their own privacy policies.

3. Information We Collect

We collect information in three main ways: (1) information you provide directly, (2) information automatically collected, and (3) information from third parties.

3.1 Information You Provide

We may collect information that you voluntarily provide when you:

• register for or manage an account (e.g., name, email address, username, password);
• subscribe to a paid plan (e.g., billing address, payment method details collected via our payment processors);
• use the Service (e.g., prompts, code, text, files, configuration data, and other User Content you submit);
• communicate with us, such as through email, support channels, or feedback forms.

3.2 Information Automatically Collected

When you access or use the Service, we may automatically collect certain information, including:

• Device and Usage Information: IP address, browser type, operating system, device identifiers, hardware settings, language, referring URLs, and pages viewed;
• Activity and Log Data: access times, feature usage, error logs, performance data, and diagnostics;
• Cookie and Tracking Information: as described in our Cookie Policy, including data collected via cookies, pixels, and similar technologies.

3.3 Information from Third Parties

We may receive information about you from third parties, such as:

• payment processors (e.g., transaction status, limited billing details);
• analytics providers;
• single sign-on (SSO) providers or identity services, where applicable.

We use such information in accordance with this Policy.

4. How We Use Information

We use personal information for the following purposes:

• Providing and Operating the Service: to create and manage accounts, process transactions, deliver features, and maintain the Service;
• Improving and Developing the Service: to analyze usage, monitor performance, troubleshoot issues, and develop new features and offerings;
• Security and Abuse Prevention: to detect, prevent, and respond to fraudulent or malicious activity, security incidents, or policy violations;
• Communications: to send administrative communications, updates, support responses, and information about changes to our terms or policies;
• Legal Compliance: to comply with applicable laws, regulations, and legal processes, and to enforce our rights and agreements;
• Marketing (where permitted): to send information about new features, promotions, or events related to Code Fluxr or CollabScale. You may opt out of marketing communications at any time.

5. AI Processing and User Content

Important: When you deploy applications built using the Service, you (not CollabScale) are responsible for the collection, use, sharing, and protection of any personal information processed by Your Applications, including providing required notices and obtaining any required consents from your end users.

5.1 Prompts and Generated Output

When you use the Service, we process prompts, inputs, and User Content to generate outputs and provide features. This may involve sending data to AI models and infrastructure operated by or on behalf of CollabScale.

5.2 Model Improvement

We may use de-identified, aggregated, or anonymized data to improve our models, algorithms, and the overall Service. Where we process User Content for improvement purposes beyond operating the Service, we will do so in a way that is designed to avoid identifying you, and in accordance with applicable law.

If we offer options to opt out of certain improvement uses of your data, those options will be described in the Service or account settings.

6. Cookies and Tracking Technologies

We use cookies and similar technologies (such as pixels, web beacons, and local storage) to:

• enable core functionality of the Service (e.g., session management, authentication);
• remember your settings and preferences;
• analyze traffic, usage, and performance;
• support marketing or analytics, where applicable.

You can manage cookies as described in our Cookie Policy and through your browser settings. Some cookies are essential for the operation of the Service and cannot be disabled without impairing functionality.

7. Sharing of Information

We may share personal information with:

• Service Providers: third-party vendors that provide hosting, infrastructure, analytics, payment processing, customer support, email delivery, logging, and security services. These providers are authorized to use personal information only as necessary to perform services on our behalf;
• Affiliates: our subsidiaries, affiliates, or successors as part of normal business operations;
• Legal and Compliance: regulators, government authorities, or other parties where we believe disclosure is necessary to comply with the law, protect our rights, investigate fraud or abuse, or respond to legal requests;
• Business Transfers: in connection with a merger, acquisition, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction.

8. International Transfers

The Service may be operated from and hosted in locations within and outside the United States. By using the Service, you understand that your information may be transferred to, stored in, and processed in jurisdictions that may have data protection laws different from those in your country of residence.

Where required, we implement appropriate safeguards (such as contractual commitments) to protect personal information transferred across borders in accordance with applicable law.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• provide the Service;
• comply with legal obligations;
• resolve disputes;
• enforce our agreements;
• support legitimate business operations.

Retention periods may vary depending on the nature of the data and the purpose for which it is collected. We may retain de-identified or aggregated data for longer periods.

10. Data Security

We implement technical and organizational measures designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures may include encryption, access controls, logging, and regular security reviews.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

You are responsible for maintaining the security of your account credentials and for promptly notifying us of any unauthorized access or suspected security incident involving your account.

11. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, which may include:

• Access: the right to request access to personal information we hold about you;
• Correction: the right to request correction of inaccurate personal information;
• Deletion: the right to request deletion of certain personal information, subject to legal and contractual restrictions;
• Restriction: the right to request restriction of processing in certain circumstances;
• Portability: the right to request a copy of your personal information in a structured, commonly used, and machine-readable format;
• Objection: the right to object to certain processing, including processing for direct marketing;
• Withdrawal of Consent: where processing is based on consent, the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, you may contact us using the information in the Contact Us section. We may need to verify your identity before responding to your request.

Residents of certain regions (such as the European Economic Area or California) may have additional rights under local law. Where applicable, we will comply with those laws.

12. Children's Privacy

The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

If you believe that a child has provided us with personal information, please contact us using the information in the Contact Us section.

13. Third-Party Sites and Services

The Service may contain links to or integrations with third-party websites, services, or applications that are not operated by CollabScale. We are not responsible for the privacy practices of these third parties, and this Policy does not apply to them.

We encourage you to review the privacy policies of any third-party services you use.

14. Changes to This Privacy Policy

We may update this Policy from time to time. When we do, we will update the "Effective Date" above and may provide additional notice (such as by posting a notice on our website or within the Service).

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Policy. If you do not agree to the changes, you must stop using the Service.